Citation:
Chakrabarty, S. 2007. Strategies for business process outsourcing: An analysis of alternatives, opportunities and risks. In J. Sounderpandian, & T. Sinha (Eds.), E-Business Process Management: Technologies and Solutions, 1st ed.: 204-229. Hershey: IGI.
DOI: 10.4018/978-1-59904-204-6.ch011
Full Text Document:
http://chakrabarty.com/Chakrabarty_2007_Strategies_BPO.pdf
Abstract:
This chapter provides a comprehensive overview of business process outsourcing (BPO) strategies and analyzes related issues. The discussions in this chapter can serve as an aid to decision makers who face the great dilemma of whether to insource or outsource a process, and additionally how to handle outsourcing to offshore locations. While business processes themselves are activities that need to be performed efficiently, outsourcing them is essentially a strategic decision that can ultimately impact the competitiveness of the client firm. This chapter explores the risks and opportunities associated with the numerous strategies related to outsourcing and offshoring alternatives, business process migration, contracting and alliance building, the role of the vendor, the nature of the relationship, multiclient or multivendor relationships, infusing maturity and ushering transformations in business processes, locating required expertise and quantity ofworkers, and also utilizing on-demand software services from application service providers.
Keywords:
Application Service Provision,
Application Service Providing,
ASP,
Back Office,
Backsourcing,
Benefit based relationships,
Business benefit contracting,
Business Process Outsourcing,
BPO, Business Strategy,
Captive center,
Call Center,
Complex sourcing,
Cooperative Sourcing,
Contract, Contracting,
Corporate Strategy,
Creative Contracting,
Cross functional Teams,
Customer Interface Services,
Data Transformation,
Distributed Consulting,
Domestic Insourcing,
Domestic Outsourcing,
Domestic Sourcing,
Dyadic outsourcing arrangement,
Equity holdings,
Expert Intervention,
Flexible Sourcing,
Global Delivery,
Global IT Management,
Global Insourcing,
Global Outsourcing,
Global Sourcing,
Information Industry,
Information Systems,
Information Technology,
Insource,
Insourcing,
IT Strategy,
Joint Ventures,
Managerial Control,
Migration,
MNC,
MNE,
Multinational,
Multi-sourcing,
Multiple supplier sourcing,
Multi-vendor outsourcing,
Net Sourcing,
Offshore,
Offshoring,
Offshore Insourcing,
Offshore Outsourcing,
On Demand,
Onshore,
Onshoring,
Onshore Insourcing,
Onshore Outsourcing,
Outsource,
Outsourcing,
Out tasking,
Partner Firms,
Partnerships,
Problem Resolution,
Project Management Outsourcing,
Real Time delivery,
Relationship Building,
Right Sourcing,
Selective Sourcing,
Services,
Service Provider,
Smart Sourcing,
Software as a service,
Software Industry,
Strategy,
Strategic alliances,
Strategic Planning,
Strategic sourcing,
Subsidiary,
Tactical Outsourcing,
Trading Partners,
Transformational Outsourcing,
Transitional Outsourcing,
Virtual Corporation,
Virtual Organizations,
Virtual Teams
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