Citation:
Chakrabarty, S. 2007. The journey to new lands: Utilizing the global IT workforce through offshore-insourcing. In P. Young, & S. Huff (Eds.), Managing IT professionals in the internet age, 1st ed.: 277-318. Hershey: IGI.
DOI: 10.4018/978-1-59140-917-5.ch012
Full Text Document:
http://chakrabarty.com/Chakrabarty_2007_NewLands_Offshore_Insourcing.pdf
Abstract:
This chapter introduces a prescriptive conceptual framework from the practitioner's perspective for the 'offshore-insourcing' journey. In the decision phase of offshore-insourcing, we answer the questions 'Why to insource from offshore?', 'What to insource from offshore?', and 'Where to offshore?' In the implementation phase we answer the question 'How to insource from offshore?', and describe the importance of evaluating outcomes. In the process of answering these questions, we discuss insourcing vs. outsourcing and the possible need for offshoring. We think of ways to select the IT functions that can be insourced from offshore, and also look at the popular offshore destinations. We discuss process of managing change, setting up the offshore center, recruiting IT professionals at offshore, and managing the IT professionals at onshore and offshore within the ambit of the global delivery model. Throughout the decision and implementation phases of offshore-insourcing, the focus is on the challenges related to managing IT personnel.
Keywords:
Bench Strength,
Business Strategy,
Case Studies,
Change Management,
China,
Chinese,
Collaboration,
Communication,
Cooperation,
Coordination,
Corporate Strategy,
Cross-functional Teams,
Culture,
Cultural Diversity,
Custom Software Development,
Distance, Diversity,
Domain Knowledge,
Domestic Insourcing,
Domestic Outsourcing,
Domestic Sourcing,
Economies of Scale,
Expatriates,
Geographical Distance,
Greenfield,
Greenfield Ventures,
Global,
Global Delivery,
Global IT Management,
Global Insourcing,
Global Outsourcing,
Global Sourcing,
Human Resources,
Human Resource Management,
India,
Indian,
Induction,
Induction Training,
Information Industry,
Information Systems,
Information Technology,
Infosys,
Infrastructure,
Insource,
Insourcing,
Intellectual Capital,
Intellectual Property,
International,
International Management,
International Markets,
Internet,
IT Management,
IT Personnel,
IT Professionals,
IT Strategy,
Language,
Managed Offshore Facilities,
Managerial Control,
Markets,
MNE,
MNC,
Multinational,
Network,
Networking,
Offshore,
Offshoring,
Offshore Implementation Team,
Offshore Insourcing,
Knowledge,
Knowledge Management,
Offshore Outsourcing,
Onshore,
Onshoring,
Onshore Insourcing,
Onshore Outsourcing,
Organizational Change,
Organizational Communication,
Organizational Diversity,
Organizational Effectiveness,
Organizational Efficiency,
Organizational Innovation,
Organizational Maturity,
Organizational Politics,
Organizational Strategies,
Organizational Structure,
Outsource,
Outsourcing,
Personnel,
Privacy,
Processes,
Project Life cycle,
Quality,
Real Time delivery,
Recruiting,
Relationship Building,
Scalability,
Selective Sourcing,
Software,
Software Industry,
Staffing,
Staffing plan,
Strategic Planning,
Strategic sourcing,
Team, Time Zone,
Trading Partners,
Training,
Trust,
Virtual Corporation,
Virtual Organizations,
Virtual Teams,
Visa,
Work Permit
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